Frequently Asked Questions
Everything you need to know about our craftsmanship and service.
When will my order ship?
Orders for in-stock items typically process within 2-3 business days. For limited edition drops or pre-orders, please refer to the specific timeline provided on the product page.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international customers are responsible for any customs fees, duties, or import taxes required by their home country.
What is your return policy?
We accept returns on unused items in their original packaging within 14 days of delivery. Due to the limited nature of our releases, a 10% restocking fee may apply.
How do I care for my Brian Brown knife?
To maintain the integrity of the steel and handle materials, we recommend keeping the blade dry, cleaning it after use, and applying a light coat of mineral oil periodically.
Are your products covered by a warranty?
Yes, we offer a limited lifetime warranty against manufacturing defects. This does not cover normal wear and tear, misuse, or unauthorized modifications.
Can I cancel or change my order?
Because we aim to process orders quickly, changes or cancellations must be requested within 2 hours of purchase. Once an order has entered the fulfillment process, it cannot be modified.